Scale Your Customer Reach With
WhatsApp Marketing Automation

1. Information Collection & Usage

We respect your privacy and protect your data. When you register an organization account on Fastrack Developer, we collect necessary business profile details, contact directories you upload, and API authentication credentials. Your data is stored strictly in isolated multi-tenant databases.

2. Contact Directory & Message Confidentiality

Contact records, customer telephone numbers, and message dispatch content belong exclusively to your organization. We never sell, share, or monetize client telephone numbers or campaign metrics to third parties under any circumstances.

3. Cloud API Gateway & Meta Security

All WhatsApp message requests are encrypted in transit via HTTPS/TLS 1.3 to official MessageCentral and Meta Cloud Gateway endpoints using your tenant-specific API keys.

4. Data Retention & Erasure

You can export or delete your uploaded contacts and delivery logs at any time from your dashboard. Upon tenant workspace deletion, all associated logs and credentials are permanently purged.

1. Acceptance of Terms

By registering and using the Fastrack Developer SaaS platform, your company agrees to adhere to these Terms of Service, applicable laws, and WhatsApp Business Messaging Guidelines.

2. Account Responsibility & Approval

All newly created company workspaces are submitted for Super Admin review and approval to ensure platform integrity. You are responsible for safeguarding your login credentials and ensuring all users under your company workspace comply with these terms.

3. Acceptable Use & Permitted Messaging

You agree to only dispatch messages to recipients who have explicitly consented (opted-in) to receive communication from your organization. Unsolicited promotional spam, fraudulent schemes, and harassment are strictly prohibited and will result in immediate tenant termination.

4. Plan Quotas & Rate Limits

Campaign broadcasts are subject to the contact limits, message quotas, and staff seats allocated to your active subscription plan. Quota resets occur on each monthly billing cycle.

1. Subscription Billing & Tax Invoicing

All subscription plans are billed in advance according to the chosen billing cycle (Monthly or Yearly). Official GST-compliant tax invoices are automatically generated and available in your company's Billing & Subscriptions portal.

2. Cancellation Policy

You may choose not to renew your subscription plan at any time. Upon expiration of the active billing period, your workspace transitions to expired status without any automatic recurring penalty fees.

3. Refund Guidelines

Because cloud infrastructure resources and WhatsApp API throughput quotas are allocated upon activation, fees paid for active plan periods are non-refundable. In cases of accidental duplicate transactions or gateway technical failure, our billing team processes 100% refunds within 5-7 business days upon receiving your transaction receipt.

1. Zero Tolerance for Spam

Fastrack Developer strictly adheres to Meta's Business Messaging Policy. Broadcasting unsolicited, non-opt-in, gambling, prohibited, or fraudulent messages is strictly forbidden.

2. Opt-In & Opt-Out Requirements

Your company must maintain clear records showing that recipients consented to receive transactional updates or marketing promotions. You must honor opt-out requests (e.g. "Reply STOP to unsubscribe") immediately.

3. Throttling & Quality Rating Protection

Our platform enforces automatic batch throttling and delivery rate safeguards to prevent WhatsApp number quality rating degradation and phone number bans.

1. Strict Multi-Tenant Data Isolation

Every tenant organization's records are partitioned by compound company foreign keys with rigorous permission barriers. No company can ever view or query data belonging to another tenant.

2. Password Hashing & Credential Encryption

All passwords are encrypted with industry-standard BCRYPT hashing. API keys and sensitive gateway tokens are encrypted in the database.

3. SQL Injection & XSS Protection

Our backend query builder uses strict parameterized PDO bindings and HTML entity escaping across all views and API endpoints.